This Policy links to the Early Year’s Foundation Stage requirements, safeguarding and welfare requirements, keeping safe, Every Child Matters, Outcome ‘staying safe’.
As a registered Child-minder I will respond positively and investigate all complaints brought to my attention.
If as a parent you are not completely satisfied or happy with the service provided by me, then please bring it to my attention and I will do my very best to resolve the matter by discussing it with you.
If you feel the complaint has not been resolved, please put the complaint in writing to me. Please allow 28 days for the complaint to be investigated and resolved, I will notify you with the outcome within this time frame.
I am required by OFSTED to investigate all written complaints relating to the requirements of the Early Years Foundation Stage.
Procedure
We will keep accurate records of every single complaint that is made, we will do this by recording the following information
· Name of the person making the complaint
· Date and time of the complaint
· Nature of the complaint
· Action we take in responding to the complaint
· Result to the outcome of the complaint
We will record all of this information using a complaints log that we have created and will be held in a sensitive and confidential manner. We will keep all records for 3 years.
If however, the complaint is still not resolved and you are still not satisfied then you can contact OFSTED. OFSTED can not resolve the complaint but will investigate it if it is a safeguarding issue or breach of the regulations.
OFSTED – The national Business Unit, Piccadilly Gate, Store Street, Manchester, M1 2WD, TEL- 0300 123 1231
Signed _____________________________________ Date ______________